How do we manage your SQRC?
At APLIKA CONTROL CORROSIÓN S.A.S., we value the opinion of our clients, partners, and stakeholders. All Requests, Complaints, Claims, Suggestions, and Commendations received are managed in an objective, confidential manner and in accordance with our Integrated Management System, as an input for the continuous improvement of our processes.
Response times
SQRCs will be addressed within the terms established by current Colombian regulations: Requests and inquiries: up to fifteen (15) business days. Complaints and claims: up to fifteen (15) business days. In case additional information is required, the applicant will be contacted in a timely manner.
Personal data processing Personal data
provided through this form will be treated in accordance with Law 1581 of 2012, Decree 1377 of 2013, and other applicable regulations. The information will be used exclusively for the management, monitoring, and response to the SQRC submitted.
Consult our Personal Data Processing Policy:
Alternative service channels
If you prefer, you can also submit your request through the following channels:
- E-mail: calidad@aplika.com.co
- Phone: (+57) 310 2098850
- Address: Calle 59 #15-50 Km 6, vía Bucaramanga–Girón, Santander, Colombia
